Job Offers

IT Service Desk Specialist


Location: Warszawa

Submission date: 2019-04-12

Our client:

  • Banking 

Co wyróżnia ofertę:

  • Large-scale and high-quality international projects
  • Multinational work environment 
  • Flexible start hours 
  • Work-life balance

Forma zatrudnienia:

  • Contract of employment

Our client offers:

  • Training programs  
  • Social benefits (cafeteria)
  • Private medical care 
  • Company’s insurance 
  • Relocation package


  • Provide support to end users regarding any kind of IT-related problems to ensure high availability for customers
  • Align IT activity to business, prioritize and assign necessary resources to swiftly close end users problems  
  • Interact with second line support or external vendors in all tasks related to IT infrastructure and application problems or requests in order to avoid or solve problems and incidents  
  • Track, prioritize and document all incidents reported to the service desk using the relevant tools following the incident management procedure to avoid future incidents  
  • Diagnose software and hardware problems in order to find the right solution and thereby help the end user  
  • Actively participate in knowledge sharing among colleagues in order to create and implement best practice

Your profile:

  • At least 1 years of experience from a similar position

  • Knowledge of ITIL methodology – knowledge of incident, change and problem management will be an advantage

  • Bachelor’s degree (computer science or related) 

  • Fluent English in speech and writing
  • Very good communication skills
  • Strong customer orientation

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"We kindly ask you to include in the CV the following clause: I agree for processing my personal data and putting them into a database of G-Force Sp. z o.o., Obrzeżna 5, 02-691 Warsaw in order to present me a offer of employment, in accordance with the provisions of the Act about the Personal Details Protection dated 29.08.1997 (Dz.U. z 2002 r. Nr 101, poz. 926 z poź. zm.). I note that I have a right of access to the content of my data and their correction."

Employment agency number: 5464


in the subject reference number SERVICEDESK/2019

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